Provided for next year's State Budget, the Government is finalizing a digital platform for telecommunications users to settle their contracts with operators. The project belongs to the Directorate General of Consumer and aims to centralize the resolution and communication of contracts in a single point, says the newspaper Public.
In this sense, the Government plans to launch the Single Platform for Termination of Telecommunications Contracts at the end of the first quarter, a source from the Ministry of Economy told the newspaper. The project is being funded with Portugal 2020 funds under the Administrative Modernization Support System.
It is not yet clear how practical the platform will work, but it can be used in both loyal and unfaithful contract formats. This will take into account the involvement of communications carriers, but it is still under consideration how they will be connected to the platform and how they will be notified by their customers for termination requests. As well as the legal response deadlines for the respective service completion requests.
The issue of rules on loyalty contracts has gained expression once the Competition Authority has submitted to the Government and ANACOM a recommendation list with a view to changing the law. The goal is to break down barriers to consumer mobility and prevent effective competition. The document with the eight measures proposed by the AdC is under public consultation, until next January 8th.
SAPO TEK put some questions about the platform to ANACOM and APRITEL, but until the close of the news they were not answered.